
EXCELLENCE
We deliver outstanding results through superior people, processes and products.

For all Staff
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Has a proactive and energetic approach; has plenty of initiative.
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Is a fast thinker without sacrificing thoroughness.
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Proposes beneficial solutions with good justification.
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Is persistent and follows through to achieve operational and strategic objectives consistently.
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Organizes time and resources effectively to achieve critical priorities.
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Successfully manages personal-professional tradeoffs, going the extra mile when necessary.
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Aligns personal performance objectives with the company’s overall direction, team goals and objectives.
For all Managers and above only
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Has a clear and compelling vision for one’s own function that fits into the company’s strategic direction, and sets team goals and objectives accordingly.
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Creates an atmosphere that makes work rewarding and enjoyable; inspires and motivates others to perform at their best.
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Recruits and promotes qualified people who align with our core values.
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Delegates effectively, striking the right balance between laissez-faire and micromanagement, while ensuring that subordinates have sufficient resources.
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Crafts roles and assignments of staff according to their strengths, weaknesses, aspirations, and potential.
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Recognizes and rewards accomplishments and good performance; provides constructive feedback to address poor performance and/or areas of potential improvement.
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Makes timely decisions based on logical analysis and experience; takes calculated risks when appropriate.
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Is sensitive to changes in business environment and looks ahead to anticipate future challenges and opportunities for one’s own function and/or the overall organization.
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Is calm and manages stress well; easily deals with pressure and unexpected problems at work.

For all Staff
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Has a passive and laid-back approach; lacks initiative.
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Is a slow thinker or overlooks critical details.
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Proposes inferior solutions, or solutions that are not well backed up.
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Does not follow through to achieve desired results, or misses targets and objectives consistently.
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Unable to separate critical priorities from the rest; has poor time and/or resource management.
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Puts personal interests above the company’s interests.
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Is not interested in the company's overall direction and goals; does not see how one's own work ties to the broader success of the organization.
For all Managers and above only
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Has a clear and compelling vision for one’s own function that fits into the company’s strategic direction, and sets team goals and objectives accordingly.
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Creates an atmosphere that makes work rewarding and enjoyable; inspires and motivates others to perform at their best.
-
Recruits and promotes qualified people who align with our core values.
-
Delegates effectively, striking the right balance between laissez-faire and micromanagement, while ensuring that subordinates have sufficient resources.
-
Crafts roles and assignments of staff according to their strengths, weaknesses, aspirations, and potential.
-
Recognizes and rewards accomplishments and good performance; provides constructive feedback to address poor performance and/or areas of potential improvement.
-
Makes timely decisions based on logical analysis and experience; takes calculated risks when appropriate.
-
Is sensitive to changes in business environment and looks ahead to anticipate future challenges and opportunities for one’s own function and/or the overall organization.
-
Is calm and manages stress well; easily deals with pressure and unexpected problems at work.