Continual Improvement
We constantly embrace new areas for learning, development, and growth.
For all Staff
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Challenges the status quo and assumptions; sees opportunities to improve.
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Responds positively to change; makes transitions to the new and different easily.
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Regularly takes stock of one’s own capabilities to identify areas for development, and actively seeks out opportunities to learn and grow.
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Welcomes any feedback or criticism as a chance to improve.
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Shows eagerness to be exposed to multiple functions, aspires to have a diverse work experience.
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Regularly shares (and applies) best practices, experiences, and knowledge with (and from) colleagues.
For all Managers and above only
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Serves as a role model demonstrating commitment to continual improvement.
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Successfully implements change initiatives within one’s own function.
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Helps to generate buy-in and support for change initiatives.
For all Staff
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Prefers the status quo; disregards or fails to identify improvement opportunities.
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Is pessimistic, does not believe in the benefit(s) any change would bring; has trouble adapting to the new and different.
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Is not aware of what one needs to develop; rarely seeks out opportunities to learn and grow.
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Gets defensive about any feedback or criticism.
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Is not interested in being exposed to other functions.
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Seldom shares best practices, experiences, and knowledge with others, or does not believe in learning from others' sharing.
For all Managers and above only
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Does not demonstrate commitment to continual improvement.
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Poorly manages change initiatives within one’s own function.
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Does not motivate others to adopt change initiatives.